CRC Support Packages

Does your business have a Microsoft network with just two computers or a complex Supportbusiness network across multiple offices? CRC Support solutions are designed to meet your needs. Does your business needs expert technical support then CRC support solutions is for you. Our support contracts are designed around your business - we first calculate the complexity of your IT infastructure, and use this information to create a unique support contract, drawing from our standard service offerings. This contract is regularly reviewed and improved it can also be adjusted at any time.

With CRC support as your virtual IT department, we supply IT support services and business systems advice. Providing you with a reliable personal service, delivering superior support to your staff each working hour of the day, every business day. CRC support won't take a holiday, have sick days or arrive in late for work.

You won't need to invest in a full time employee, and our service always will cost less than an equivalent internal IT person - whilst delivering much more. Our support desk is always available to provide your business with expert help from the most trivial issues right up to a high level, strategic consultancy. With our support contract, you will have high level professionals on tap; from experts in Network Security, Data Backup, Email and Messaging, Microsoft Office applications, to PC and Server Hardware.

 

Our remote and telephone support is ideal for small businesses that require a fast response to their IT issues. With our support desk instantly available to you, we can instantly work on any problems utilising the latest software technologies to securely remotely connect to your business network via the Internet, And will diagnose and resolve any problems you may be have. Using our remote control tools, our team will see exactly what your staff see as they operate their computer, so we can discuss the issue, diagnose the fault and correct it immediately.

Our onsite support package includes our remote support package, and also includes expert onsite support for any requirements you may have. From installing printers to configuring a new PC on your network, you pay a standard agreed price and can rely on an expert engineer to arrive on site within an agreed time frame.

"Our support service is designed for those businesses that need a complete support solution all in one place"

It includes the following:

Click on a link for more detailed information.

As part of our initial visit we will complete a free network audit to highlight any existing problems and to detail your network and allow us to manage it successfully. You will receive a network audit report and we will discuss any recommendations suggested to improve your network prior to engagement.

All of our customer networks are monitored 24 hours a day to pre-empt any problems that may occur. This includes monitoring of server disk space, servers health, Internet connections and availability of email services.

"Our network support Service Level Agreement is second to none, offering a professional service and dealing with the problems quickly and efficiently."

CRC Support provides a highly professional and personal service, allowing you to concentrate on running your business - safe in the knowledge that your systems are in safe hands.

 

Onsite Support

Although our monitoring systems pre-empt most issues and allow us to be able to use our remote access to your systems and resolve your issues, sometimes it is good to see a face to ensure there are no physical issues regarding your network.

As a result we include a number of onsite hours per month to visit you and your systems and ensure nothing unusual is going on. This also gives you an opportunity to speak to one of our highly trained engineers about any questions you may have and for us to view any snag lists you may have organised prior to our arrival.

We find these occasions often allow new possibilities to be examined and to progress your IT systems further and benefit your business and save you money on your communication costs.

We also provide onsite support for any installation or development work that is required. From the installation of a new PC on the network to the complete deployment of a new server on the network, we have engineers available to provide a friendly and expert service.

'We also install new printers on your network and can help with office relocations wherever that may be'

If you have any problems with your existing IT systems call CRC Support today for a friendly chat and we can discuss your issues in a way you can understand. (Back to top)

 

Monitoring

As part of our regular maintenance and ongoing support for your systems, we use the latest monitoring tools on your system. These monitoring call warn of us of any upcoming problems, these include:

  • Memory problems
  • Hardware problems
  • Email issues
  • Disk usage
  • Connectivity problems

Our monitoring is secure and is based on the latest technologies, allowing us to be warned of any potential problems before they become critical. This ensures that we don't have any surprises and your systems continue to operate.

If a problem is noted then our on call engineer is contacted via email and text message to notify them of a potential problem. They can then be dealt with as quickly as possible.

You can be included in our mailing list and receive emails confirming the system overview on each day and the success and failure of the backup and the virus and scanning solutions.

Be more aware of how CRC Support enables your business to perform to the maximum with your IT systems. (Back to top)

 

Network Audit

As part of our initial installation visit we provide a complete network audit of your IT systems for free. This visit allows us to install our remote control software and get an in depth view of your network and how it operates.

During this audit we will collect all the information we will need in order to provide you with our quality Service Level Agreement. We will gather details about the operating system and a detailed examination of how your network operates at the moment. We will draw a network diagram and collate information regarding any bespoke applications you use in your business.

These will be reported back to you in an easy to understand manner, without all the technobabble.

If necessary we will draw up a number of recommendations for your network in how you can benefit from your systems further. This visit allows us to troubleshoot any issues you may have had before our visit and allow us to take responsibility of your network with a clean bill of health.

Once we have collected all of your data we enter these details into a trouble ticketing system allowing us quick access to all your data whenever you call in. This gives us an informed and quick response to all your enquiries.

We will also configure our monitoring systems to allow us to be notified of any issues on your network before they become obvious to you. This gives us the opportunity to troubleshoot the problem as quickly as possible. (Back to top)

 

Online Backup

With more and more of your companies valuable data being stored electronically, ensuring you have a reliable backup is now paramount for your company to continue operating.

Previously backups were expensive and time consuming. Backup tape drives cost a significant amount of money and tapes had to be swapped on a daily basis and stored in a secure location.

At CRC Support we have developed an online backup solution that removes the cost and the headaches of backing up your data. Taking the pressure off you and providing a failsafe solution to ensure your data is secure.

Using a broadband Internet connection we can securely store your data in our modern and safe data centres on a daily basis. Using the latest encryption technologies you can be sure that this is a secure transfer and your data cannot be read.

By installing a small application on your file server the files are encrypted and then sent across the Internet using a broadband connection (your existing one). They are then stored on our servers securely and updated daily to ensure you have an up to date back up.

See how our customers have benefited and from only £10 per month you could have your data securely backed up.

To see our pricing structure click here or contact one of representatives for further details. (Back to top)

 

Anti Spam & Anti Virus

Spam now counts for over 90% of emails sent on the Internet and viruses or dangerous files or links in 5% of emails. Protecting businesses from these is becoming more and more crucial for securing your data and giving you the quality of service you require.

Our service works by routing your email through our data centre servers, where mails are scanned for emails and viruses and only the clean emails are forwarded onto your mailboxes. This ensures that your Internet connection does not download unnecessary emails therefore speeding up your Internet connection whilst preventing the chance of infection from viruses.

Our servers are constantly monitored and replicated to ensure that your email is scanned 24 hours a day. Virus files are updated constantly to ensure that the latest viruses are removed as they propagate.

As your email arrives in our data centre it is passed to one of our Anti Virus servers where your email is scanned and the virus either removed or the email deleted. All clean email then passes though into our Anti Spam server where email are scanned using Baisian technologies and any Spam mail is removed and deposited in your own spam bin. This spam bin can be viewed by you to ensure there are no emails that are wanted. All the rest of the email is then forwarded onto your email system as normal and you collect it as normal without all the emails about Viagra etc.

This can be included into some of our support packages ensuring that you have a complete IT support solution. With just a simple change or your DNS settings you can be receiving clean email for your business.

We can also manage your entire email system. If you have your own mail server or use an ISP to collect your mail, we can act as your technical liaison to them. Ensuring you don't get confused with all the TechnoBabble.

If you need access to your business data whilst on the road or from a home office, speak to CRC Support today to find out how you can do this efficiently. (Back to top)

 

Monthly Network Health Checks

Although our monitoring systems pre-empt most issues and allow us to be able to use our remote access to your systems and resolve your issues, sometimes it is good to see a face to ensure there are no physical issues regarding your network.

As a result we include a number of onsite hours per month to visit you and your systems and ensure nothing unusual is going on. This also gives you an opportunity to speak to one of our highly trained engineers about any questions you may have and for us to view any snag lists you may have organised prior to our arrival.

We find these occasions often allow new possibilities to be examined and to progress your IT systems further and benefit your business and save you money on your communication costs.

We also provide onsite support for any installation or development work that is required. From the installation of a new PC on the network to the complete deployment of a new server on the network, we have engineers available to provide a friendly and expert service.

We also install new printers on your network and can help with office relocations wherever that may be.

If you have any problems with your existing IT systems call CRC Support today for a friendly chat and we can discuss your issues in a way you can understand. (Back to top)

 

Telephone & Remote Support

Our remote and telephone support gives you access to our skilled and experienced engineers from 9am - 6pm Monday to Friday. You may call this support line as many times as you would like as part of your contract asking any IT related question.

As part of our audit we install remote control software that gives us a secure access to your network to be able to remotely control your server and your client PC's. From here we can configure and install hardware and additional services such as printers and other network devices as though we were in the office. We can also troubleshoot any problems you may be seeing without the need for lengthy telephone explanations.

These connections are very secure and using the latest encryption allows us to control your machines whilst the communications are completely secure.

With the knowledge that we have onsite engineers on standby ready to visit your site in the times that we cannot fix the problem remotely, you can feel safe in the knowledge that you are in good hands.

CRC Support prides itself in its ability to fix problems quickly and efficiently, in way that does not require extensive technical ability on your side our friendly engineers will guide you through anything you need step by step.

Our engineers are experts in their field and allow us to talk through any IT problems in a way that you will understand. We pride ourselves on our ability to eliminate the technobabble whilst providing a first class service.

The remote and telephone support is the key product in our monthly support service and as part of our support service. Allowing us immediate access to your systems you call call in and speak to one of our skilled engineers and receive a response for a low monthly cost. (Back to top)

 

Remote Network Monitoring

Our monthly support package is our service that lets us act as your IT department. If you have a small or medium sized business that relies on your IT computer network, however do not require a full time IT expert then the monthly option is ideal. With immediate access to our helpdesk and our experts you get a quick answer to any IT problems. Our service also allows us to provide a range of further technical solutions that help your IT systems stay up and running.

For a small monthly cost you get your own IT computer expert on hand without the need for recruitment and with access to our extensive skills and knowledge you are in good hands.

To ensure your IT systems are working for you, you must be sure that you are receiving a quality support service for your network. CRC Support have put together a package that allows you complete peace of mind. We use our monitoring services to ensure that your systems are operational and in the event of failure we are notified 24 hours a day.

Using our remote software solutions we can quickly and securely connect to your systems and fix 90% of problems without the need for a visit. This reduces your costs and provides you with a faster response to your queries and problems.

Our monthly computer support package provides your business with a quality service level agreement at a competitive price. With the skills of our engineers you can expect a professional service.

Checking your systems on weekly basis that all updates are complete and for any problems, including disk space utilisation and other potential problems.

All in all we provide a professional and personal service, allowing you to run your business safe in the knowledge that your systems are in good hands! (Back to top)

 

Monthly Support

Our monthly support package is our service that lets us act as your IT department. If you have a small or medium sized business that relies on your IT computer network, however do not require a full time IT expert then the monthly option is ideal. With immediate access to our helpdesk and our experts you get a quick answer to any IT problems. Our service also allows us to provide a range of further technical solutions that help your IT systems stay up and running.

For a small monthly cost you get your own IT computer expert on hand without the need for recruitment and with access to our extensive skills and knowledge you are in good hands.

To ensure your IT systems are working for you, you must be sure that you are receiving a quality support service for your network. CRC Support have put together a package that allows you complete peace of mind. We use our monitoring services to ensure that your systems are operational and in the event of failure we are notified 24 hours a day.

Using our remote software solutions we can quickly and securely connect to your systems and fix 90% of problems without the need for a visit. This reduces your costs and provides you with a faster response to your queries and problems.

Our monthly computer support package provides your business with a quality service level agreement at a competitive price. With the skills of our engineers you can expect a professional service.

Checking your systems on weekly basis that all updates are complete and for any problems, including disk space utilisation and other potential problems.

All in all we provide a professional and personal service, allowing you to run your business safe in the knowledge that your systems are in good hands! (Back to top)

 

Service Level Agreement

At CRC Support we pride ourselves in the speed of the response and the expertise of our engineers to diagnose and fix the problem as quickly as possible. Having experts on the phone with years of experience allows us to quickly troubleshoot any problems and identify the quickest way of fixing them.

For a small fraction of the cost for a full time IT engineer you can expect a professional service and engineers that are always available with immediate access to your IT network. Our IT database has access to the latest information, ensuring that we are always up to date with the latest technologies and technical issues.

As a result we can offer one of the best Service Level Agreements available, and combined with our onsite support service is unbeatable in the industry. Our Small Business Package includes the following:


To discuss your how your business network can have the service level agreement shown, speak one of our representatives.
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